Health Insurance Benefits Support Services delivers information to clients about their health insurance coverage such as how they can navigate and utilize insurance effectively to achieve better health outcomes. Benefits Support Services provides clients with an overview of health care plan coverage and limitations, educates clients on the different types of healthcare providers, develops resources for clients to use related to their health benefits, and assists with prior authorizations and appeals process.

Health Insurance Assessment: Client receives an annual assessment to ensure increased awareness of new insurance plan. The goal of the assessment is to ensure increased access, retention and adherence to primary medical care. The assessment consists of education on health insurance terminology, financial assistance, locating different types of health care providers, estimation of health cost, and the importance of attending medical appointments.

Program Retention: BISS specialist review client’s eligibility status to ensure that client is retained in care. BISS specialists monitor client’s Ryan White Part A and B to ensure clients are able to retain their health insurance and also utilize the financial assistance. Client are educated on the importance of maintaining their eligibility for Ryan White Part A and B.